CANADA POST EXPEDITED SHIPPING: DELIVERY STANDARDS ARE NOT GUARANTEED
Please anticipate delivery delays for the foreseeable future as Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all their facilities. Thanks for your patience & understanding.
Shipping policy:
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Kitchen Therapy offers standard shipping to Canada via Canada Post with most orders arriving within 5-10 days of their processing date. Expedited services are offered at an additional cost.
We generally ship all orders via Canada Post, although we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders during regular business hours . We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond our control.
Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders into two or more packages or into multiple shipments.
Domestic Shipping Rates:
All orders within Canada* are a flat rate of $25. Any orders of $200 qualify for free shipping!
In the event of excessive freight charges Kitchen Therapy reserves the right to inform the customer of additional costs (including but not limited to sale items or unique items).
*Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post. If you wish to ship to any of these locations please contact us at 604-536-6005 for a custom quote.
*Sorry, we do not ship to P.O. Boxes.
In-store pickup:
You can skip the shipping fees with free local pickup at our Store in Grandview Corners. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11-6pm on Monday to Saturday and 11-5pm on Sundays and holidays (some exceptions do apply). Please have your order confirmation email with you when you come.
International Shipping:
At this time we do not offer international shipping.
DAMAGED, LOST OR SHORT SHIPMENTS:
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Report all damaged shipments to: [email protected]
Returns Policy
- An Order Number is required for all refunds and exchanges.
Food items, Sale items or Seasonal Item and gift cards are all final sale.
- Any product returned to Kitchen Therapy without prior authorization from Kitchen Therapy Online Customer Service will be considered an unauthorised return, and the customer will not receive credit for the product and Kitchen Therapy will not ship the product back to you.
- Full returns/exchanges will be honoured if the product is unopened, unused, and in its original packaging with all accessories. Refunds and exchanges must be within 14 days of Canada Post confirming delivery of the item. The item will need to be shipped back to Kitchen Therapy at the purchaser's expense.
- For items received from an online order that have arrived broken, please send photo documentation of the damages to [email protected] along with your order number within 24 hours of receipt.
- You should expect to receive your refund once Kitchen Therapy has received and verified the returned order.
-lost or stolen gift cards cannot be re-issued.
